TERMS & CONDITIONS

Payment Methods

Universal Cinemas accepts Visa and MasterCard.

Refunds and exchange
Tickets are Non-Refundable, Non-Exchangeable & Non-Transferable

Allocated Seating
Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is a on a “best available” basis and is not available and the session is a general admit.

Amount of Tickets per Customer or "Ticket Limits"
When purchasing tickets on this website you are limited to a specified number of tickets for each movie.

Censor Warning
Please check the censor warning before buying the tickets. Persons below the age specified in the classification will not be allowed entry to a restricted film. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. Universal Cinemas will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Ticket Collection
Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema.

GST and local taxes
Prices on this website include GST where applicable.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then Universal Cinemas will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by Universal Cinemas. Should this occur, Cinema will attempt to contact you and refund the amount as per the policy of UC . Universal may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.

Smoking policy 
Universal Cinemas is a No Smoking zone
 
Recording Device
Recording with a mobile camera or any other camera is strictly prohibited

Outside food and drinks
Outside eatables or drinks are not allowed in the cinema complex 

Competition Rules
By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition.

Need Help?
Contact Universal Cinemas personnel, during business hours, on 031-66668888 or via info@universalcinemas.com to request assistance with your Booking or Payment.

Modification of terms 
Universal cinemas reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

Ticket purchase and billing information
When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner: MCB.

Electronic email addresses
We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent.